Adminphilippe.cases (Admin, Spoke)

My feedback

  1. 1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      Adminphilippe.cases (Admin, Spoke) commented  · 

      Mr Gumby, we can't take responsibility for what people put on the platform and have no way to verify whether a claim is correct or not. This is a statement true for any social site where people constantly cheats and it happens all the time. We comply to the same standards as everybody else. You have the opportunity to correct it yourself as long as you have a valid email of your company. You can also let us know which associations are wrong and we will act in less than 48 hours.

    • 1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        Adminphilippe.cases (Admin, Spoke) commented  · 

        Our new beta site is available now, hub.spoke.com and you can see how we went an extra step to make all of your request a reality.

        Adminphilippe.cases (Admin, Spoke) commented  · 

        From one reason, i didn't see this comment until now. We don't have any intention to capture information from people who wants the information removed from the site, we want them to get on their way as soon as possible. We are not interested in having people register either. In your case, you can remove profile directly from the site by providing any type of email address, which will not get used unless somebody comes complaining about this profile removal.

      • 12 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          under review  ·  6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          Adminphilippe.cases (Admin, Spoke) commented  · 

          Can you go on hub.spoke.com and create your company there? We are going to merge the two sites over time.

          Adminphilippe.cases (Admin, Spoke) commented  · 

          Jason, if you have registered, your company will be automatically added to the database so when it appears, you can take control of the page and edit it to your liking. On 2/15/2010, we are going to make things even more easier as we are releasing an evolution of the site where you will be to create and add information to the site without registering. Of course, those comments will be moderated so that the page stays clean.

        • 78 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            under review  ·  21 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            Adminphilippe.cases (Admin, Spoke) commented  · 

            This is a dead horse and closer to its death every day. We have a public beta site called hub.spoke.com which answers this question. Feedback we have been getting are extremely positive but we always would like more. Let us know what you think.

            Adminphilippe.cases (Admin, Spoke) commented  · 

            Dear Joujou, we usually reply in less than 48 hours. I will make an intro separately to Matt Maurer and hopefully, this can get resolved quickly.

          • 108 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              52 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              Adminphilippe.cases (Admin, Spoke) commented  · 

              To SafetyStore: we have released on hub.spoke.com a beta version of the site. I am sure you will be pleased with the results and how easy it is to update information. Re:current spoke.com, you can indeed update the employee list by registering and claiming the company profile.

              Adminphilippe.cases (Admin, Spoke) commented  · 

              Tom, We are releasing a major release in May which is addressing your issue.

              Adminphilippe.cases (Admin, Spoke) commented  · 

              You don't need to register to remove your profile from the site. I will follow up directly with you off line

              Adminphilippe.cases (Admin, Spoke) commented  · 

              Hi Jason, thank you for your comment, I am going to refer you to our FAQ on the site (http://www.spoke.com/resources/faq/) to answer more fully your question. In a nutshell, you can:
              1) Claim your profile: http://www.spoke.com/resources/faq/#faq-id2242568
              2) Update your profile: http://www.spoke.com/resources/faq/#faq-id2242569
              3) Remove yourself from the directory: http://www.spoke.com/resources/faq/#faq-id2242572
              4) You can do the same on the company page: do a search on your company name, click on your company name, on the left side, join to edit and then edit the profile. You can do this only if you have an email from the company you are trying to edit the profile from.
              To give you also a sense of perspective, we have 4 million unique visitors coming to the site and a few hundred thousand updating their information on a monthly basis so I am glad I don’t have to update all those profiles myself but I am also glad that people are reaching out to me on Uservoice for help if they can’t find their way around the site. We had a long debate internally about whether to remove those comments who are more self service in nature than request for feature update and decided to keep most of them (we remove the ones that only gives us a link to a profile and ask us to remove it) as this is the voice of our users talking and this is why this site is for. My team is constantly reading those comments and, because of that, is focused on the right thing and that is invaluable to us. We are now an A+ rated company at BBB and the number of complaints at Truste or on self service is now minimal. We are closing the loop as we are about to release a new site in May 2011 that is making updating information on the site so easy that I am hoping we will have resolve the issue and that it will become clearer to anybody why a site like Spoke is necessary. I know we have still some work to do ahead of us to get there but we are on our way.

              Adminphilippe.cases (Admin, Spoke) commented  · 

              I have still not heard back from Mem and Man111 both via emails and as a comment. One thing is for certain is that it would be foolish to try to register people if they don't want to be part of a community. This is the reason why we have offered tools for people to remove their profiles without registering and why you can reach our support requirement via mail. The next site redesign is going to make things even clearer it was not the case as people will be able to update profiles without registering. We will be of course moderating everything but the notion that we are forcing people to register is not our aim at all.

              Adminphilippe.cases (Admin, Spoke) commented  · 

              MeM and Man111, not sure what you are talking about and how we can help you. Our current ranking on BBB is A+ right now and we are very proud of it so I need you to stop making false accusations. You have all the tools to remove yourself from the site and you can reach me at philippe.cases@spokesoftware.com if you have any issues.

              Adminphilippe.cases (Admin, Spoke) commented  · 

              Good question. Let me check.

              Adminphilippe.cases (Admin, Spoke) commented  · 

              Kady, we have solved J.'s friend problem, which is not related to what you are describing. Please send me your profile so that we understand what the issue is.
              My email is philippe.cases@spoke.com

              Adminphilippe.cases (Admin, Spoke) commented  · 

              J., this is way longer that anything we have seen so far so I am going to take this offline and deal with you directly. Anybody who has this type of experience. Please feel free to write to me directly philippe.cases@spoke.com.

              Adminphilippe.cases (Admin, Spoke) commented  · 

              Kady, it does work. If you click on the link on Google and on Spoke.com website, it should show that the profile is not available. It takes Google between 1 day to 3 weeks to deindex the page.

              Adminphilippe.cases (Admin, Spoke) commented  · 

              Kady, a regular email is enough for you to remove yourself on the site.

              Adminphilippe.cases (Admin, Spoke) commented  · 

              What you are seeing is a bit of an issue that we have been struggling with. If we aggregate 10% sources of information that are 99.0% correct (1 piece of info is correct out 100) then 10% of the profile are incorrect by nature and you may find that the info is bogus. We are not offering an ability to edit keywords but this will come in the near future (before the end of the year.

              Adminphilippe.cases (Admin, Spoke) commented  · 

              On the left side of the screen when you look at your company profile, there is a button called join to edit. Click on it and register, as long as you have an email associated with the company, you will be able to make the changes you want including people that have been wrongly associated with the company.

            • 5 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                Adminphilippe.cases (Admin, Spoke) commented  · 

                We do and we offer the ability to remove yourself from the site by clicking on "this is me" and follow the links that is on the right side. However, I am going to contact you directly and put you in touch with our user department.

              • 3 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  Adminphilippe.cases (Admin, Spoke) commented  · 

                  Laurent, can you check hub.spoke.com? this is our new site and spoke is going to evolve into hub.spoke.com.

                • 47 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    11 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                    We are finishing the next version of the site which solves this issue and will be released next month. Sorry it took longer than we all thought. In the meantime , if we can be of any helo, let us know.

                    Adminphilippe.cases (Admin, Spoke) commented  · 

                    Hi Dirk, the version is going to be released mid-may so please check and let me know what you think.

                    Adminphilippe.cases (Admin, Spoke) commented  · 

                    We are finishing the next version of the site which solves this issue and will be released next month. Sorry it took longer than we all thought. In the meantime , if we can be of any help, let us know.

                    Adminphilippe.cases (Admin, Spoke) commented  · 

                    David, thanks for highlighting this bug. I have documented it and submitted to our engineering team.

                  • 3 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      Adminphilippe.cases (Admin, Spoke) commented  · 

                      Kevin, I understand and given how important Mac is becoming, we should be thinking about it. At this point, all our ressources are tied up to release a new version of the site, which will be released in May so after that, we will reevaluate where porting tools on Mac fits.

                    • 15 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        Adminphilippe.cases (Admin, Spoke) commented  · 

                        MeM, we are trying to reach you but the email you gave us to register is not accurate. Please reach me at philippe.cases@spokesoftware.com.

                      • 3 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          Adminphilippe.cases (Admin, Spoke) commented  · 

                          You can control your profile now. Go on the profile you want to update and click on this is me. The process will help you register and take control of this profile. We are making this even more simpler as soon you will be update a profile without even registering.

                        • 0 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            Adminphilippe.cases (Admin, Spoke) commented  · 

                            You can already edit a profile by claiming it or remove the profile if you want to. We are also working on a way for people to directly edit their profile without registering.

                          • 4 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              Adminphilippe.cases (Admin, Spoke) commented  · 

                              Dear Mr Kaplan: can you forward the emails you sent to Spoke using this email address? I will gladly take care of them and fix this customer issue.

                            • 5 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                Adminphilippe.cases (Admin, Spoke) shared this idea  · 
                              • 6 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  Adminphilippe.cases (Admin, Spoke) shared this idea  · 
                                • 17 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    Adminphilippe.cases (Admin, Spoke) shared this idea  · 

                                  Feedback and Knowledge Base